Privacy Policy

Information Gathering and Usage

At RoseEssence, we collect essential information from both the sender and recipient during the order placement on our site.

The sender may provide details such as their name, billing address, and payment information (including credit card number and expiration date). The recipient’s delivery address is also collected. This information is utilized to process and fulfill orders. Should any issues arise with an order, we may use this contact information to reach out to the sender or recipient.

The recipient will only see the sender's name, the accompanying card message, and the notification they receive with their "You’ve Received Flowers" link. The sender will only receive confirmation of their message upon delivery or if the order is declined.

RoseEssence retains complete ownership of the information gathered on this site. We do not sell or share this data with third parties except as necessary to complete orders or to enhance our service.

Information Sharing

To fulfill orders, we collaborate with independent florists and utilize a credit card processing company for billing purposes.

We may also engage contractors for various services, including technical support and marketing. These partners are strictly prohibited from retaining or using any personally identifiable information for other purposes.

Cookies

Cookies are implemented on our website, although they are not utilized within our mobile applications. A cookie is a small data file saved on the user’s device that contains non-personal information.

Cookies on our site do not link to any personally identifiable information. They are primarily used to maintain user sessions and shopping cart functionality. If a user opts out of cookies, they can still navigate our site, but order placement will not be possible.

Log Data

We analyze IP addresses to identify trends, administer the site, monitor user activity, and collect general demographic data for aggregated use. IP addresses are not connected to personally identifiable information.

Data Security

We prioritize the protection of our users' information. Sensitive data provided by users, such as credit card details, is secured both online and offline. Any information entered into our order forms is encrypted using industry-standard SSL technology. During secure transactions, the lock icon in your web browser will appear locked, indicating a secure connection.

Beyond online security measures, we also take steps to safeguard user information in our physical offices. Access to personally identifiable information is limited to employees who require it to perform their specific roles, such as customer support representatives.