Terms and Conditions

Acceptance of Terms

By accessing and using the RoseEssence website, you are agreeing to adhere to these Terms and Conditions. If you do not accept these terms, please refrain from using our services.

Use of Information

During the order process, we gather essential information from both the sender and recipient to ensure efficient service.

The sender is required to provide their name, billing address, and payment details (including credit card number and expiration date). We also collect the recipient's delivery address. This information is vital for order fulfillment and for addressing any potential issues. The recipient will only be informed of the sender's name and the message as supplied by the sender.

RoseEssence retains exclusive ownership of all information collected through our site and does not sell or share this data with external parties, except as necessary to fulfill orders or enhance our services.

Information Sharing Practices

We collaborate with independent florists to execute orders and utilize a payment processing service to manage billing.

We may also engage third-party contractors for various functions, including technical and marketing support. These partners are not allowed to keep, share, or utilize any personal information for unrelated purposes.

Cookie Usage

The RoseEssence website utilizes cookies to improve the user experience, while our mobile applications do not employ them. A cookie is a small file placed on your device, which does not link to any personally identifiable data.

Cookies are used mainly to facilitate user sessions and maintain shopping cart functionality. Users opting out of cookies may still browse our site but will be unable to complete purchases.

Log Information

We analyze IP addresses to assess trends, manage the site, and gather general demographic data. These IP addresses are not connected to any personally identifiable information.

Security Measures

We prioritize the security of your data. Measures are in place to protect sensitive information submitted through our site, including the use of SSL encryption technology. When making secure transactions, you will see a lock icon in your browser indicating a secure connection.

In addition to online security, we take steps to protect user information offline. Access to personal information is restricted to employees who need it to perform their job duties.